by David Giersdorf | Oct 27, 2025 | Insights
When your next guest’s travel advisor is an algorithm, who really controls the sale? A traveler sits at their kitchen island and says, “Plan me a cruise for next March.” Within seconds, their personal AI assistant — trained on years of preferences, budgets, and...
by David Giersdorf | Oct 27, 2025 | Insights
What if the next great race in cruising isn’t to build ships—but to right-size ambition? Every month, another gleaming hull slides into the water—larger, smarter, more efficient. The global orderbook now shows 73 ocean ships on order through 2036, set to add more than...
by David Giersdorf | Oct 10, 2025 | Insights
As a business strategist and consultant, I guide organizations in crafting and executing strategies that are both purposeful and pragmatic. My approach, rooted in the Business Resilience Framework, helps companies navigate present challenges while building a...
by David Giersdorf | Oct 10, 2025 | Insights
The cruise industry is changing course. For decades, bragging rights went to the biggest ships, measured in gross tonnage and onboard amenities. Today, the new frontier is not only at sea but on land. Cruise lines are pouring billions into private islands, exclusive...
by David Giersdorf | Oct 10, 2025 | Insights
As a business strategist and consultant, I guide organizations in crafting and executing strategies that are both purposeful and pragmatic. My approach, rooted in the Business Resilience Framework, helps companies navigate present challenges while building a...
by David Giersdorf | Oct 10, 2025 | Insights
The Hidden Cost of Optimizing for the Wrong Metrics Picture this: Your brand invests millions in digital campaigns, casting the most “efficient” net across every channel. Traffic increases. Impressions grow. Click-through rates improve. And yet—conversion...
by David Giersdorf | Sep 17, 2025 | Insights
The Wrong Way to Start the Conversation Too many travel marketers still operate with an outdated mindset: they expect the customer to do all the work. The unspoken script goes something like this: “Search for me. Click for me. Navigate my website for me. Follow the...
by David Giersdorf | Sep 8, 2025 | Insights
In luxury travel, too many brands are stuck measuring success through the narrow lens of Customer Lifetime Value (CLV). This traditional metric, rooted in frequency and repeat purchase, makes sense for mass-market loyalty programs and mid-tier brands. But in boutique...
by David Giersdorf | Sep 4, 2025 | News
Strategic enhancements set to boost Alaska’s south-end rail experience. BELLEVUE, Washington, April 4, 2024 – The Alaska Railroad Corporation (ARRC)South-End Passenger Service Assessment project was an extensive evaluation aimed atenhancing the south-end...
by David Giersdorf | Sep 4, 2025 | Insights
With record‑breaking megaships and dazzling private islands grabbing the spotlight, don’t overlook the more durable advantage emerging on smaller hulls The spectacle is real—and it’s good for the category The big‑ship story is undeniable. Royal Caribbean’s...
